apps/sudo/app/routes/incident.tsx · flagon-io/g1t

const r = await unwrap(statusAdmin.roles(id, { commander: text(form, "commander") || null, communications: text(form, "communications") || null, by: staff.email }));

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return !r.ok ? failed(r.error) : back("roles", "#roles");

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}

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if (intent === "publish") {

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const r = await unwrap(

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statusAdmin.publish(id, { title: text(form, "title") || null, message: String(form.get("message") ?? ""), notify: form.get("notify") === "on", by: staff.email }),

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);

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return !r.ok ? failed(r.error) : back("published");

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}

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if (intent === "dismiss") {

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const r = await unwrap(statusAdmin.dismiss(id, { reason: text(form, "reason"), by: staff.email }));

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return !r.ok ? failed(r.error) : back("dismissed");

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}

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if (intent === "followup_add") {

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const r = await unwrap(statusAdmin.addFollowUp(id, { title: text(form, "title"), owner: text(form, "owner") || null, by: staff.email }));

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return !r.ok ? failed(r.error) : back("followup", "#followups");

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}

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if (intent === "followup_set") {

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const r = await unwrap(statusAdmin.setFollowUp(id, text(form, "followup"), { done: text(form, "done") === "1", by: staff.email }));

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return !r.ok ? failed(r.error) : back("followup", "#followups");

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}

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return failed("Unknown action.");

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}

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const KIND_ICON = { update: Globe, note: Lock, detected: Radar, followup: CheckCircle2, postmortem: FileText } as const;

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function EntryLine({ entry }: { entry: TimelineEntry }) {

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const who = entry.by === "status" ? "the checks" : entry.by;

const meta = (

</span>

);

if (entry.kind === "update") {

return (

<span className="text-xs font-semibold text-accent">Public update</span>

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{entry.status && <Badge tone="lavender">{statusLabel(entry.status)}</Badge>}

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{meta}

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{entry.notified != null && <span className="text-xs text-faint">· emailed {entry.notified}</span>}

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</div>

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<p className="mt-1.5 text-sm whitespace-pre-line text-fg">{entry.text}</p>

</li>

);

}

if (entry.kind === "note") {

return (

<span className="text-xs font-medium text-muted">Internal note</span>

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{meta}

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</div>

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<p className="mt-1.5 text-sm whitespace-pre-line text-fg-soft">{entry.text}</p>

</li>

);

}

const Icon = KIND_ICON[entry.kind as keyof typeof KIND_ICON] ?? CircleDot;

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const loud = entry.kind === "detected" || entry.kind === "failing";

return (

<span className={loud ? "text-fg-soft" : ""}>{entry.text}</span> {meta}

</p>

</li>

);

}

function Header({ incident, now }: { incident: AdminIncidentDetail; now: string }) {

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const open = incident.resolved_at == null;

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const d = incident.durations;

return (

<>

{incident.source === "detected" && <Badge tone="warn">Detected by the checks</Badge>}

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{incident.visibility !== "public" && <Badge>Not on the status page</Badge>}

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</div>

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<h1 className="mt-2 text-2xl font-semibold tracking-tight break-words">{incident.title}</h1>

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Impact began <When at={incident.started_at} time /> · declared by <span className="font-mono text-xs">{incident.created_by === "status" ? "the checks" : incident.created_by}</span>

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{incident.commander && (

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<>

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{" "}· IC <span className="font-mono text-xs">{incident.commander}</span>

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</>

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)}

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{incident.communications && (

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<>

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{" "}· comms <span className="font-mono text-xs">{incident.communications}</span>

</>

)}

</p>

<div className="mt-4 grid grid-cols-2 divide-line rounded-lg border border-line bg-surface sm:grid-cols-4 sm:divide-x [&>*:nth-child(-n+2)]:border-b [&>*:nth-child(-n+2)]:border-line sm:[&>*:nth-child(-n+2)]:border-b-0">

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<Timer

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label={open ? "Open for" : "Lasted"}

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value={duration(open ? secondsBetween(incident.started_at, now) : d.to_resolve)}

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tone={open ? "warn" : "mint"}

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hint={open ? `${severityLabel(incident.severity)} · ${statusLabel(incident.status)}` : <When at={incident.resolved_at} time />}

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/>

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<Timer label="To mitigate" value={duration(d.to_mitigate)} hint={incident.mitigated_at ? <When at={incident.mitigated_at} time /> : "At monitoring"} />

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<Timer label="To resolve" value={duration(d.to_resolve)} hint={incident.resolved_at ? <When at={incident.resolved_at} time /> : "Still open"} />

</div>

</>

);

}

function UpdateForm({ incident, components, error }: { incident: AdminIncidentDetail; components: { key: string; name: string }[]; error: string | null }) {

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const draft = incident.visibility === "draft";

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const current = new Map(incident.components.map((c) => [c.key, c.impact]));

return (

{error && <Notice tone="error">{error}</Notice>}

{!draft && (

<Globe size={14} aria-hidden="true" /> Public update

</label>

<Lock size={14} aria-hidden="true" /> Internal note

</label>

</fieldset>

)}

<option value="">Keep: {statusLabel(incident.status)}</option>

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{INCIDENT_STATUSES.filter((s) => s.value !== incident.status).map((s) => (

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{s.label}

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{s.value === nextStatus(incident.status) ? " (next)" : ""}

</option>

))}

</Select>

</Field>

<option value="">Keep: {severityLabel(incident.severity)}</option>

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{INCIDENT_SEVERITIES.filter((s) => s.value !== incident.severity).map((s) => (

{s.label}

</option>

))}

</Select>

</Field>

</div>

<summary className="cursor-pointer text-sm text-muted select-none hover:text-fg">Change the parts' impact</summary>

</div>

</details>

</Field>

{!draft ? (

Email subscribers (public updates only)

</label>

) : (

)}

Post

</Button>

</div>

</form>

</Section>

);

}

export default function Incident({ loaderData, actionData }: Route.ComponentProps) {

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const { incident, components, error, done, staff, now } = loaderData;

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const failed = actionData as ActionData | undefined;

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const errorFor = (intent: string) => (failed?.intent === intent ? failed.error : null);

if (!incident) {

return (

<BackLink to="/incidents">Incidents</BackLink>

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<Notice tone="warn">The status worker did not answer: {error}</Notice>

</div>

</main>

);

}

const names = new Map(components.map((c) => [c.key, c.name]));

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const open = incident.resolved_at == null;

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const isPublic = incident.visibility === "public";

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const affected = incident.components.filter((c) => c.impact !== "operational");

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const timeline = [...incident.timeline].reverse();

return (

<BackLink to={incident.visibility === "draft" ? "/incidents?tab=drafts" : open ? "/incidents" : "/incidents?tab=resolved"}>Incidents</BackLink>

{done && <Notice tone="ok">{done}</Notice>}

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{failed && !["update", "roles", "followup_add", "followup_set", "resolve", "publish", "dismiss"].includes(failed.intent) && <Notice tone="error">{failed.error}</Notice>}

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</div>

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{incident.visibility === "draft" && (

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<h2 className="font-semibold">This is a draft</h2>

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{incident.source === "detected"

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? "The checks failed or were slow on four of five checks in a row and made this. Nobody outside sees it until you publish it. If it was a blip, dismiss it; if no one picks it up and its parts stay healthy for 10 minutes, it is dismissed on its own. Left unacknowledged, the alert goes out again after 45 minutes, then every 6 hours."

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: "Nobody outside sees it until you publish it."}

</p>

{errorFor("publish") && <Notice tone="error">{errorFor("publish")}</Notice>}

</Field>

</Field>

Email subscribers

</label>

Publish to the status page

</Button>

</div>

</form>

{errorFor("dismiss") && <Notice tone="error">{errorFor("dismiss")}</Notice>}

</Field>

Dismiss draft

</Button>

</form>

</div>

</section>

)}

{incident.visibility !== "dismissed" && <UpdateForm incident={incident} components={components} error={errorFor("update")} />}

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{(incident.checks?.length ?? 0) > 0 && (

<Section

id="checks"

title="Checks"

description="How long each check of its parts took, from 30 minutes before it began to 30 minutes after it ended (at most a day), with the data centre each ran from. Kept for 7 days."

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>

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